Managing Your Play: Account Limits and Safeguards Explained

Keeping control of your activity on the platform starts with understanding what tools are available and how to use them. The responsible gambling tools available on Adi Predict Street are built directly into your account and can be adjusted at any time.

This page covers every protective measure we provide, where to find each one, and what to do if something is not working as expected.

What Responsible Gambling Means on This Platform

We operate under a licence issued by the Gibraltar Licensing Authority under the Gibraltar Gambling Act 2005, and our commitment to player protection is part of that regulatory framework. We implement measures to identify and assist users who may be experiencing gambling-related harm - not just as a compliance requirement, but as a core part of how we run the platform.

The table below gives an overview of every protective tool currently available and how quickly each one takes effect once you apply it.

Deposit Limits: Daily, Weekly, and Monthly

A deposit limit controls how much you can transfer into your account within a given timeframe. You can set a daily, weekly, or monthly cap - or all three at once - and the platform will block any deposit that would take you over your chosen threshold.

The steps below show how to set or update a deposit limit from within your account.

1. Log in to your account and open Account Settings.
2. Navigate to the Responsible Gambling section.
3. Select Deposit Limits from the available options.
4. Choose the period you want to apply - daily, weekly, or monthly.
5. Enter the amount and confirm your selection.

Understanding how to set deposit limits on Adi Predict Street is straightforward once you know where the controls sit. The table below summarises the three limit types and when any change you make will come into force.

How the 24-Hour Cooling-Off Period Works

When you lower a deposit limit, the change takes effect straight away - there is no waiting period. This is intentional: reducing your limit should never be delayed.

When you request an increase to an existing limit, a cooling-off period of not less than 24 hours applies before the higher limit becomes active. This pause gives you time to reconsider before a larger funding threshold is in place. If you change your mind during that window, you can cancel the pending increase and your current lower limit will remain in force.

Loss Limits: Capping Net Losses Over Time

A loss limit sets a ceiling on the net losses you can incur within a period you choose. Once your net losses reach that ceiling, the platform will prevent you from opening new positions until the period resets or you adjust the limit.

The checklist below covers the key points to understand before setting a loss limit.

• Loss limits apply to net losses - wins within the period offset losses in the calculation.
• You choose the period length when you set the limit.
• Reducing a loss limit takes effect immediately.
• Increasing a loss limit is subject to the same 24-hour cooling-off period as deposit limits.
• The limit applies to all markets you participate in during that period.
• You can view your current net loss position at any time in your account.

Self-Exclusion: Taking a Break or Stopping Permanently

Self-exclusion removes your access to the platform entirely. You can choose a specified minimum period or opt for a permanent exclusion - there is no partial or soft version of this tool. Once active, you will not be able to log in, place positions, or access your account balance during the exclusion period.

To initiate self-exclusion on Adi Predict Street, follow these steps.

1. Log in to your account and go to Account Settings.
2. Open the Responsible Gambling section.
3. Select Self-Exclusion.
4. Choose your exclusion period - a specified minimum duration or permanent.
5. Confirm your selection. The exclusion takes effect immediately.
6. Alternatively, you can contact our support team directly at complaints@adipredictstreet.com to request exclusion if you are unable to access the in-account option.

We use reasonable endeavours to prevent a self-excluded user from opening a new account or reactivating an existing one during the exclusion period.

What Happens to Your Account During Self-Exclusion

From the moment self-exclusion is confirmed, your account becomes inaccessible. You will not be able to log in, view your balance, open or close positions, deposit funds, or submit a withdrawal request through the standard account interface.

Any open positions at the time of exclusion will be handled in accordance with the applicable market rules. If you have funds in your account and need to arrange a withdrawal during an exclusion period, contact us at complaints@adipredictstreet.com with your account details and we will assist you in line with our verification and compliance requirements.

Can You Reopen an Account After Self-Exclusion

For a time-limited exclusion, your account will not automatically reopen when the period ends. You will need to contact us to request reactivation, and we will carry out the appropriate checks before restoring access.

For a permanent exclusion, we treat the decision as final. We use reasonable endeavours to prevent any new account being created under your details during a permanent exclusion. If you believe you have been incorrectly excluded or have a query about your exclusion status, contact compliance@adipredictstreet.com.

Reality Checks and Session Limits

Reality checks are on-screen notifications that appear during your session to remind you how long you have been active and what trading activity has taken place. They are designed to prompt a moment of reflection rather than to interrupt your session automatically.

Session limits allow you to set a maximum duration for any single session on the platform. Once that duration is reached, you will receive a notification and may be prompted to take a break before continuing.

Where to Find These Tools in Your Account

All responsible gambling controls are grouped in one place. The steps below show the navigation path from any device.

1. Log in to your account.
2. Open the Account menu (usually your profile icon or account name).
3. Select Account Settings.
4. Choose Responsible Gambling from the menu options.
5. Select the tool you want to set or review: Deposit Limits, Loss Limits, Self-Exclusion, Reality Checks, or Session Limits.

These controls are part of every account from the moment it is created. You can review account controls from registration onwards in your settings, and there is no minimum activity threshold before they become available to you.

How to Recognise a Gambling Problem

Prediction market participation carries real financial risk. The following signs may indicate that your activity is moving beyond what you are comfortable with or can afford.

• You are spending more than you planned and finding it hard to stop.
• You are chasing losses by placing further positions to recover what you have lost.
• Participation is affecting your sleep, work, or personal relationships.
• You feel anxious or irritable when you are not able to access the platform.
• You are using funds set aside for essential expenses such as rent or bills.
• You are hiding your activity or the amounts involved from people close to you.
• You have tried to reduce your activity but found it difficult to follow through.

If any of these apply, the tools on this page are a practical first step. External support is also available - see the section below.

External Support Organisations

If you feel that platform tools alone are not enough, recognised support organisations can provide confidential help. Details of the organisations we signpost are published directly on this page of the platform, and we update that list in line with GLA guidance.

We encourage you to reach out to any of those organisations at any point - you do not need to have reached a crisis point to benefit from their support. If you are unsure which organisation is most relevant to your situation, our support team can help point you in the right direction via complaints@adipredictstreet.com.

How Adi Predict Street Identifies At-Risk Users

Beyond the tools you set yourself, the platform implements measures to identify users who may be experiencing gambling-related harm. This includes monitoring patterns of activity that may indicate distress - such as rapid increases in deposit frequency, extended session durations, or repeated limit increases shortly after a cooling-off period ends.

Where our monitoring flags a concern, we may reach out to you directly. The responsible gambling features Adi Predict Street provides are backed by this proactive layer of oversight, which operates in accordance with the requirements of our Gibraltar Gambling Act 2005 licence. We will never use this monitoring to restrict your account without reason, but we may ask you to confirm that you are comfortable with your current activity level.

Problems and Solutions

If a responsible gambling tool is not behaving as expected, the scenarios below cover the most common situations and how to resolve them.

A Limit or Tool Is Not Responding

If you have set a limit and it does not appear to be active, the most likely cause is a pending cooling-off period for an increase request, or a page that needs refreshing to reflect a recent change.

Check the following before contacting support.

• Confirm you are in the correct section: Account - Responsible Gambling.
• Check whether the change you made was a limit increase - if so, the 24-hour cooling-off period may still be running.
• Refresh the page or log out and back in to load the latest account state.
• Verify that you confirmed the change before leaving the settings screen.
• Try a different browser or device to rule out a local cache issue.

Checking the Status of Your Limits

Your current limit settings and their status are visible in your account at all times. Navigate to Account - Responsible Gambling to see each active limit, the period it covers, and whether any pending changes are in a cooling-off window.

• Active limits show the current threshold and the period they apply to.
• Pending increases show the new amount and the time remaining before it activates.
• Completed self-exclusions show the exclusion start date and end date (or "permanent").
• Session limit and reality check settings show whether they are enabled or disabled.

Self-Exclusion Not Taking Effect

Self-exclusion should take effect immediately after you confirm it. If you are still able to log in after confirming an exclusion, contact us without delay so we can investigate and apply the restriction manually.

• Check your email for a confirmation message from us acknowledging the exclusion request.
• If no confirmation arrived, the exclusion may not have been fully submitted - try again via Account - Responsible Gambling.
• If you are still able to access your account after receiving a confirmation, email complaints@adipredictstreet.com immediately with your account details.
• Do not continue using the platform while waiting for the exclusion to be applied.
• If you requested exclusion by email and have not received acknowledgement within 3 business days, follow up at the same address.

What to Send When Contacting Support

When reaching out about a responsible gambling tool issue, including the right information in your first message helps us resolve it faster. Send your query to complaints@adipredictstreet.com with the following details.

• The email address registered on your account.
• A clear description of the tool you are trying to use and what is not working.
• The date and time you attempted to make the change.
• A screenshot of the current state of the relevant settings screen, if possible.
• The outcome you are looking for - for example, immediate exclusion or a specific limit amount.

FAQ