What Adi Predict Street Needs to Verify Your Account

Before you can deposit funds or participate in any markets, your account must pass an identity check. This is not optional - it is a legal requirement under Gibraltar's anti-money laundering framework, and it applies to every user on the platform.

The process is straightforward once you know what to prepare. This page walks you through every stage: which documents qualify, when checks are triggered, what restrictions apply while your review is in progress, and what to do if something goes wrong.

Why Verification Is Required

Meeting the KYC requirements for your Predict Street account is a condition of Gibraltar law, not a discretionary policy. The platform holds a Remote Gambling Licence (Number 167) issued by the Gibraltar Licensing Authority under the Gibraltar Gambling Act 2005, and that licence comes with mandatory compliance obligations.

These obligations exist to prevent financial crime and protect the integrity of the platform. The legal framework that makes identity checks compulsory includes the following:

• Gibraltar Gambling Act 2005 - licence conditions
• Proceeds of Crime Act 2015 - anti-money laundering obligations
• Financial Services (Anti-Money Laundering and Countering the Financing of Terrorism) Regulations
• Counter-terrorist financing (CTF) requirements under Applicable Law
• Counter-proliferation financing (CPF) obligations
• Gibraltar Licensing Authority supervisory requirements
• Ongoing compliance basis - verification is not a one-time event
• Prevention of fraud and other financial crime

When Verification Is Triggered

Identity checks begin at registration and continue on an ongoing basis throughout your time on the platform. This means verification is not a single hurdle you clear once and forget - the platform may request updated documents or additional information at any point, even after your account has been approved.

Understanding how the identity verification process works on Predict Street helps you stay ahead of any requests. If new documentation is needed, you will be notified through your registered email or through the Account - Verification/KYC section. Responding promptly keeps your account fully active.

Documents Required for Identity Verification

The documents you need to verify your account fall into three categories: proof of identity, proof of residential address, and - in certain circumstances - proof of the origin of your funds. All documents must be valid, legible, and unaltered.

What Predict Street requires for identity checks is a government-issued photo ID as the primary document. A utility bill or bank statement then covers your address. The table below sets out the full requirements.

Proof of Address: What Qualifies

Your proof of address must be dated within the preceding three months. Documents that are older than this will not be accepted, regardless of how official they appear. The address shown must match the residential address registered on your account.

The table below lists the accepted document types and the key requirement for each.

If you are unsure whether a specific document qualifies, check the accepted list in Account - Verification/KYC before uploading. Submitting an ineligible document will delay your review.

Source of Funds and Source of Wealth

In certain circumstances, the compliance team will ask you to demonstrate where your deposited funds came from and, in some cases, the broader origin of your overall wealth. This is a standard requirement under Gibraltar's AML framework and is not a reflection of any suspicion about your account.

When this request arrives, gather documentation that clearly links your funds to a legitimate source. Acceptable evidence typically includes the following:

• Recent bank statements showing regular income or relevant transfers
• Payslips or a current employment contract
• Tax return or tax assessment from the relevant authority
• Business accounts or certified financial statements
• Investment portfolio statements from a regulated provider
• Inheritance documentation such as a grant of probate
• Sale of property documentation including completion statements
• Other official financial records evidencing a legitimate source

Submit all documents through Account - Verification/KYC. If you have questions about what is required in your specific case, contact compliance@adipredictstreet.com before submitting to avoid unnecessary delays.

What Happens to Your Account While Verification Is Pending

Until satisfactory verification is completed, the platform may restrict certain account functions. The extent of any restriction depends on the stage of your review and the specific checks outstanding. The table below gives an overview of what may be affected.

Pending verification also affects your ability to request a payout - see withdrawal conditions and timelines for the full picture. The platform is not liable for any loss or inconvenience arising from delays in the review process.

Enhanced Due Diligence for Politically Exposed Persons

If you are a politically exposed person (PEP) - meaning you hold or have held a prominent public function, or are a close associate or family member of someone who does - enhanced due diligence applies to your account before approval is granted. This is a requirement of Gibraltar's AML framework and is not discretionary.

Enhanced due diligence involves a more detailed review of your identity, source of funds, and source of wealth. If your PEP status changes at any point after registration, you must notify the platform promptly through Account - Verification/KYC or by emailing compliance@adipredictstreet.com. Failure to disclose a change in PEP status may result in account restrictions.

How to Submit Your Documents

All documents are submitted through your account. The process is straightforward, but taking a moment to prepare clean, legible files before you start will save time and avoid rejection.

1. Log in to your account on the platform
2. Navigate to Account - Verification/KYC section
3. Select the document type you are uploading (photo ID, address proof, etc.)
4. Upload a clear, legible copy in an accepted file format (PDF, JPG, or PNG)
5. Submit and wait for a confirmation message on screen
6. Check your status in Account - Verification/KYC - it will update as your review progresses
7. Monitor your registered email for any follow-up requests from the compliance team

Do not submit the same document multiple times. If your upload fails or you receive an error, check the file size and format first, then try again. Persistent issues should be reported to compliance@adipredictstreet.com.

Keeping Your Account Information Up to Date

You are required to keep all account information accurate and current at all times. If any of your personal details change after registration, you must notify the platform promptly - not doing so may trigger a compliance review or result in account restrictions.

The following changes must be reported as soon as they occur:

• Change of legal name
• Change of residential address
• Change of registered email address
• Change of contact telephone number
• Change in politically exposed person (PEP) status
• Material change in source of funds or source of wealth
• Any other change to information provided during registration or verification

To update your details, go to Account - Profile/Settings or contact compliance@adipredictstreet.com. Keeping your information current ensures that any future verification requests can be processed without unnecessary delays.

AML Reporting and What It Means for You

As a licensed betting intermediary operating under Gibraltar law, the platform is legally required to monitor transactions and, where necessary, report suspicious activity to the relevant authorities. This may happen without prior notice to you and without any obligation to explain why.

An AML report does not automatically mean your account will be closed. However, it may result in a temporary hold on deposits or withdrawals while a review is conducted. During this period, the platform will not be liable for any loss arising from the delay. If your account is affected, contact compliance@adipredictstreet.com for guidance on what steps are available to you.

Data Protection During Verification

All personal data collected during the verification process is handled in accordance with the Gibraltar General Data Protection Regulation (Gibraltar GDPR) and the Data Protection Act 2004. Your data is processed only for the purposes set out in the platform's Privacy Policy, which forms part of the Terms and Conditions.

The table below summarises the main categories of data collected during verification and the purposes for which they are used.

You have the right to request access to, correction of, or deletion of your personal data, subject to the conditions in the Gibraltar GDPR. Direct any data protection requests to the Data Protection Manager at compliance@adipredictstreet.com.

What Happens If Verification Fails or Is Refused

If you are unable to complete verification to the platform's satisfaction, or if the compliance team refuses to approve your account, a range of consequences may follow. These are set out in the Terms and Conditions and are applied in accordance with Gibraltar law.

The possible outcomes of a failed or refused KYC review include the following:

• Account access may be restricted or suspended
• Deposits may be suspended pending resolution
• Withdrawals may be suspended pending resolution
• Market participation may be suspended
• The platform may close your account entirely
• Funds may be withheld pending investigation or regulatory review
• The platform may report the matter to relevant authorities without notice
• You may contact compliance@adipredictstreet.com to understand what steps are available

If your documents were rejected for a technical reason - such as an expired ID or an address proof that is too old - you can resubmit corrected documents through Account - Verification/KYC. If the refusal relates to eligibility or a compliance decision, contact the team directly for clarification.

Problems and Solutions

Most verification issues fall into one of four categories: a document upload failing or being rejected, uncertainty about your current status, a review taking longer than expected, or not knowing what to include when reaching out for help. Each scenario is covered below.

Documents Not Accepted or Upload Failing

If your document is rejected or the upload does not complete, the most common causes are file format, file size, document quality, or the document not meeting the age or validity requirements.

Work through the following checklist before resubmitting:

• Confirm the file is in an accepted format - PDF, JPG, or PNG
• Check that the file size is within the limit shown in Account - Verification/KYC
• Ensure the document is not expired
• Confirm your photo ID clearly shows your full name, date of birth, and photograph
• Confirm your address proof is dated within the preceding 3 months
• Re-scan or re-photograph the document in better lighting if the image is unclear
• Check Account - Verification/KYC for any specific error message displayed
• If the issue persists after resubmitting, email compliance@adipredictstreet.com with a description of the error

Checking Your Verification Status

Your current KYC status is always visible inside your account. You do not need to contact support to find out where your review stands - the status updates automatically as your documents are reviewed.

Follow these steps to check your status:

• Log in to your account
• Go to Account - Verification/KYC
• Check the status label shown for each document or review stage
• If the status shows "Action Required", follow the instructions displayed on screen
• If the status shows "Pending" or "Under Review", your documents are being assessed
• Keep your registered email accessible - the compliance team may send requests there
• Do not submit duplicate documents while a review is already in progress

Verification Taking Longer Than Expected

Standard review timelines are not confirmed in the Terms and Conditions. For the current expected timeframe, check Account - Verification/KYC or contact compliance@adipredictstreet.com. During high-volume periods, processing times may be extended - this is noted in the Terms and is outside the platform's direct control.

If your review appears to have stalled, go through the following steps before escalating:

• Check Account - Verification/KYC to confirm all documents have been received and are showing the correct status
• Check your registered email for any requests from the compliance team that may have been missed
• Confirm you have not submitted incomplete documents - a missing page or an unreadable image can pause a review
• Avoid submitting multiple follow-up requests in quick succession, as this can slow processing
• If there has been no update after a reasonable period, email compliance@adipredictstreet.com with your account details and the date you submitted your documents
• Note that the platform is not liable for delays in the verification process

What to Include When Contacting Support

Providing the right information upfront means the compliance team can locate your account and assess your issue without needing to ask follow-up questions. A complete initial message will get you a faster, more useful response.

Include the following in your message to contact our support team:

• Your registered account email address
• Your full name as registered on the account
• The document type or types you submitted
• The date you submitted the documents
• Any error message or status label shown in Account - Verification/KYC
• A transaction reference if your issue relates to a deposit or withdrawal that is on hold
• A brief, clear description of the problem
• Send everything to compliance@adipredictstreet.com

After Verification: What You Can Do Next

Once your account is fully verified, the restrictions that applied during the review are lifted and you can use the platform's full range of features. The table below shows what becomes available and where to find each function in your account.

Once your account is fully verified, you can fund your account after verification and start participating in markets right away. If you encounter any issues accessing a feature that should now be available, check Account - Verification/KYC to confirm your status shows as fully approved.

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